Read our, Update your Nest thermostat’s system software, Nest Learning Thermostat (3rd generation), [ Further reading: Best smart thermostats ], First, reset your Nest thermostat’s network settings by navigating to, Next, restart the Nest thermostat itself by selecting, Once the thermostat is up and running again, try to reconnect to your Wi-Fi network by navigating to, If you see the “w5” error indicator on your Nest thermostat’s display and an exclamation point on the Settings icon, select, If a new update is available, it should go ahead and install itself. We bought a house in Sep ’18 that had a Nest thermostat. Oh well, several years later and it still isn’t solved. If restarting the thermostat doesn’t work, try restarting your WiFi router. My SSID is all letters, although is a combo of uppercase & lowercase, no space…. I use an Apple Airport Exrtreme. Ben has been writing about technology and consumer electronics for more than 20 years. 1- It has been working fine for 2 years, what happened all of a sudden with the same router? The Honeywell T6 WiFi Thermostat will work with an Eero wireless router. He kept patiently explaining to me how the router must have changed itself after interfacing with the Nest Learning Thermostat, and that clearly the Nest worked because it recognized. Also, the lights on the Heat Link change color, depending on what is going on. The thermostat's display will show you the Wi-Fi signal strength in the upper right corner of the display screen. I cannot tell what brand router is used by Uverse. Questions. The Nest support person was the same one I had talked with an hour or so before. I looked at Nest Support and screwed around with the Nest now and then without success. If the problem continues, check to see if you can control your Nest Thermostat from the Nest app. Well, to clarify again: The Nest is compatible with WEP out of the box, but then after it uses that security scheme to access the internet and update itself to the latest and greatest software, it’s not going to be compatible with WEP any longer. I hate I have spent hundreds of dollars and hours on the phone for a simple thermostat. Install was simple and it worked as advertised. Luckily, the nest device is following my every slide on the app so must have done something right . Connect one of the nodes (WAN/LAN) port to one port of the home hub, and use the Tenda app to add the other nodes. From wi-fi photo frames to Kindles to wireless networked printers to myriad laptops to smart phones. In case your Nest thermostat gained’t attach in your Wi-Fi community and it’s operating on instrument model 6.zero or later, a easy reset would possibly do the trick. Also a little on my installation experience (it was real freakin’ easy – except the whole wi-fi thing I just spent a thousand words complaining about, but enough of that). I think Nest engineers are continuously working on supporting this product and working out bugs. By then, I had already removed the Nest thermostat from the Nest app which made the Nest basically useless at this point. I work in IT customer support, onsite too, and you’re the customer we dread because you’re just knowledgeable to be dangerous and obnoxious. Seems like there’s starting to be more ghosts in the machine than fewer… The last couple commenters mentioned fixes that had nothing to do with security settings. All in all however it’s you’re failure for not verifying compatibilityand your fault again for using WEP. 1 year ago. Once it does, go to, Did you get an “Unable to check for a software update” error instead? So I called Nest back. Still not working? You should be able to pair your phone and thermostat together now. The Nest had changed its settings via update, but the router settings had not changed. If the 3rd generation Nest does not connect to the Heat Link, a red dot appears on the thermostat's display with the code 'H71' with the message below: 'Nest can not connect to the Heat Link'. In any case, Google recommends two possible fixes for the “w5” Nest thermostat error. If you find two thick wires, you probably have 220-volt electric heat, and a Wi-Fi thermostat won’t work. Received one during the winter when we had to replace furnace. Note: When you purchase something after clicking links in our articles, we may earn a small commission. My SSID was 5 letters. Finally got with knowledgeable Nest tech. For some reason it seems that my nest thermostat will only connect to a network with an SSID that contains both a letter and a number. Netgear doesn’t (for free) phone-support anything older than 90 days. If restarting the router doesn’t work, try resetting the thermostat network settings. Or somehow “downgrade” the operating system. So I started writing a support ticket. I eventually got peeved to the point that I asked him to annotate my account with the following information, a slightly longer version of “Worked, Then Didn’t, Only Nest Changed Settings, Not Router.” Then I said if I can’t figure it out I will call back and expect to be escalated to someone who understands networking better. View various portfolio types, pieces made by Kris Bunda. You would turn off the wifi on the home hub, and only use the wifi from the Tenda, otherwise you will get problems. If those don’t work, there’s also a last resort: requesting a free replacement. Google begins Nest Thermostats that are no longer able to connect to the internet, if all other troubleshooting methods fail. It connected immediately to the internet through my router. But I wasn’t going to leave it that way for long. If so, it might be time to throw in the towel and ask for a replacement. We steer you to products you'll love and show you how to get the most out of them. What it should also say is: Try fiddling with your router’s security settings. It won’t connect to either network that we have, but the Nest smoke detector has no problem. This almost certainly could not be a bug with the software update, I was told, because it had recently been rewritten by engineers with wi-fi compatibility in mind, and now he received only a third of the networking troubleshooting calls as before. Weird! Upon calling nest several times, as expected, they are blaming it on the router, to which I have two questions- What worked for us was to connect the thermostat with the T1, T2 wires directly to heating unit. Thanks a lot! And then it dawned on me how stupid it sounded to blame Netgear for a device that worked just fine with it until it “upgraded” itself — as if that would be the router’s fault. After hours of aggravated fiddling with Nest settings, resetting networks on both the thermostat and the router many times, and 2 calls into Nest customer service, I finally got it to work when I changed from a 64-bit WEP encryption to WPA2-PSK [AES] on my router’s Wireless Settings>Security Options admin page. Give it a few moments to connect to your Wi-Fi network. It’s ridiculous, since the myriad of other devices on my network have never had issues, and will all need to be reconnected to the renamed SSID. Still, I like it. If you didn’t do the common and it’s happening again, it probably needs a common wire to use the WiFi properly. Thank you for following up with this. I mean, are we supposed to buy separate routers or compatible devices with every new gadget we own? Looking at client table recently noticed its mac changed(fyi each radio has its own ssid) from what ive read online the wifi on later models of nest is as reliable as a Lenovo smart display. Check out the next page for a little on the customized help I received from Nest representatives when I didn’t know if a “Learning Thermostat” would be compatible with my system, nor how to wire it. We also have a Nest cam. Thanks for the page. The v3 is new but the v2 also worked fine with the Orbi in rouuter mode in earlier firmwares. If you are attempting to connect /register the thermostat via a mobile hotspot, your mobile phone and thermostat should connect to the same hotspot network) 9. It downloaded software updates, installed them, and suddenly couldn’t connect to my network anymore. I had to change my 2.4GHz from the default channel and frequency to Channel 4 at 40MHz. Learn more about Google Nest Connecting the thermostat successfully to a Hot Spot indicates the thermostat is working properly and there is something on your home network that is stopping the thermostat from connecting successfully.. My router is set up with WPA2, so I’m guessing my problem is similar to what James described up above, since my SSID is also only letters. Reset the thermostat, removed and reinstalled the app, nothing worked. Welcome to the helpful home. Google has been vague about the reason for the error, noting in a statement to The Verge that a “known issue with the Wi-Fi chip” on a “very small number” of Nest thermostats may be to blame. Once installed, I selected and performed a factory reset of the thermostat. Weird how it worked for about a week. I purchased Nest thermostat in June; a rebate from the Natural Gas company was a motivator. It found several neighborhood wireless networks, I selected my own, and then entered the security code. Senior Writer, Take care and have a good day! My phone won't see the Google Nest Mini at all when I try to look for it in the Set Up Device tab. TechHive helps you find your tech sweet spot. Try these fixes first Starting last fall, Google’s support forums have been lighting up with complaints about Nest thermostats that refuse to connect … Make sure the device you are connecting is on the same Wi-Fi network as the mobile device. It’s be nice if a software update fixed this…. If you are not sure about all of them, like the security type, then use a browser on a connected device to enter the Router Settings pages and find the details. Switch to 2.4 GHz; One of the cons of using a smart thermostat is the fact that you’ll need a 2.4 GHz band connection. It took a while to fully charge the battery in the Nest so that I could configure the WiFi network settings and access the thermostat from the app. It'll display a "Wait" message until it has connected to your WiFi. I hope others who are having these issues with Nest find these comments also. Apple Footer. By this, we mean that the thermostat will not connect to your home Wi-Fi network. You can usually reach the settings page through the thermostat interface. But it has never been a problem for any other device. Customer service and technical troubleshooting is a tough job, but it gets annoying when the person assumes you’re doing a simple thing incorrectly when it’s not your first rodeo and you’ve taken pains to clearly explain the steps you took to achieve the problem result (and you already did all that basic stuff you’re being told to do again for the 4th time). Fix: Completely change what has worked for years and create a separate SSID for 2.4G speed, just to fix some coder screw up on this one device…. How ridiculous is that? Not sure it was worth the $100 that uei wanted. I’m having the same issue. Watch The Most Satisfying Gameplay Ever. I finally tried removing the security from my network and just leaving it “open”. Immediately says failed to connect to network without trying. The only variable that had been changed was that the Nest t-stat installed new software on itself and then suddenly couldn’t communicate with a router it had just successfully used to download the software one minute earlier. Introducing Google Nest. If your Nest thermostat won’t connect to your Wi-Fi network and it’s running on software version 6.0 or later, a simple reset might do the trick. This site contains user submitted content, comments and opinions and is for informational purposes only. So we’re simplifying things and bringing together all Nest and Google Home products under one roof. Another possible way to clear the “w5” error is to update your Nest thermostat’s software to the latest version. If you can control the device from the Nest app, wait a few minutes, and then try the Xfinity Home app again, or Contact Us. I remembered my cable guy switched the channel saying it would pick up better signal strength but since I never had any signal issues so I thought to give it a try. Restart the smart thermostat to reset the WiFi connection. Enter address only if you like having your hair blown back. I walked through the chronology, again. Remove the current Wi-Fi information on your thermostat. You can either control it from Total Connect Comfort's website or the mobile app. Try to disconnect a few devices and try to connect the Honeywell smart thermostat one more time. R6900v2 won’t allow nest thermostat to connect after router password change For security reasons I had to change the password in my AC1900 model R6900v2 WiFi router. Press the thermostat ring to bring up the menu. Having to replace your Nest thermostat hardware may be annoying, but at least it’s free, and you’ll hopefully be able to leave the “w5” error behind. I think they lack technical assistance over at the call center, eh, just a guess!!! Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Tumblr (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to share on Pocket (Opens in new window), Click to share on Telegram (Opens in new window), Click to share on Skype (Opens in new window), it worked at first, then updated itself, then broke. Would never have figured it out without the tip, and would have returned the Nests rather than call their tech service. Reset your Nest thermostat. But it’s nice to have 24/7 service. I like "Process-Oriented Completionist" games. And then again. Responses. But at least now it works. Two nest thermostats both with C-Wire and both are randomly dropping off of WiFi. broadcasts (ha). I have a Nest Thermostat v2 and v3 working fine with my Orbi with firmware 1.12.0.18 in AP mode behind a BT Smart Hub. Enter in the password for your new Wi-Fi network and hit “Join”. The mobile Nest app lets you control all your devices from one central app or web page. It could still see the SSIDs (broadcasted names) of neighborhood wi-fi networks, but wouldn’t connect. except that it can’t connect to my router to update… mine dropped connection 8 days ago. Sometimes they reconnect. Yes this, did you hook up a common or charge it via micro usb. Tore my hair out trying to fix this for a few days. That didn’t help but the comments did!!! Anyway,I am glad I found your post and figured this out. But you’re right, it’s nest’s fault. Comment. ... WiFi Cameras, Smart Home Security, Water Leak Detectors, and Buoy) 1-800-633-3991 Open Hours: I hope they stay friendly and communicating. This almost certainly could not be a bug with the software update, I was told, because it had recently been rewritten by engineers with wi-fi compatibility in mind, and now he received only a third of the networking troubleshooting calls as before. Other devices aren’t so simple, and you actually have to reset them just to connect them to a new Wi-Fi network. As usual tech support was correct while still being inept. Weird thing is I cannot control the interface from my phone’s app, however the moment I turn the dial from the device, it starts working from my phone too. Still, for some reason this was the router’s fault, according to Nest Guy. NEST customer service- see its NOT the router compatibility but a setting which you should know to tell your customers. I changed it to 7 letters and a number, total of eight characters. With that in mind, I tried several different lengths and the SSID can be 2+ characters. Then here in early November, I tried searching again and found this article. Like hole.io. Thank you for contacting Honeywell. Cant connect Nest Thermostat to WiFi. Fortunately, the Nest Secure sits in the former category, making reconnecting to a Wi-Fi network much easier. FYI – Even though this post was definitely correct about nest only working with WPA2-AES, I found myself still running into issues trying to connect my nest thermostat. 2. But the Nest had to be the problem. Maybe they’re like the Maytag Man, and no one has problems with their products (except me). I used an 8 character, all letter SSID. Such a weird bug! All of the sonos devices tap in to the Linksys WIFI, and the Nest cam connects to the extender WIFI. I woke up to this issue at 3am this morning! Especially being able to control it via internet, when coming back from being out of town, and getting the house to temp before getting home. While you can still adjust the dial on a Nest thermostat afflicted by the irksome “w5” error, you can’t control it remotely from the Nest app or via Google Assistant. Well it is 2017 and I have a 3rd generation Nest and after a week of running I cannot connect it to the internet, but it is connected to wifi. Thanks awesome! 2- In the current world of technology, how can a device be NOT compatible to certain routers? This allowed the thermostat to fully "install" w/o wireless connection. I was told I could not, or if I did, it would just re-update itself as soon as it connected to the internet. 0. To do this, open up the Nest app, and then tap on Settings button (gear icon) in the top right corner of the screen. the Nest until it updates itself…). Like. I then had to go around the house reconnecting all my other devices, haha. We connect these devices to the internet via a WIFI router- a Linksys WRT1900ACS wifi router. Install was simple and it worked as advertised. That’s my only shot-in-the-dark suggestion…, Well Kris, I did play with my router settings, however my security settings were similar to yours, I did change the Channel setting though. Some Nest thermostats can no longer connect to the internet, so Google is replacing them New, 23 comments The known ‘w5’ Wi-Fi issue is disabling remote Nest thermostat control After a couple months I bought a new WiFi Router and the Nest stopped connecting to my WiFi. Plug in the AC adapter. Unfortunately, because of Eero's decision not to segment their 2.4 GHz and 5 GHz networks, the T6 may have trouble registering with on your network. Nest indicates I need to add the MAC address of the thermostat to the approved list of MAC addresses in the Router. I had used the same WiFi SSID and password and all other WiFi devices else connected OK. Copyright © 2021 IDG Communications, Inc. I called Nest support and told a person that it worked at first, then updated itself, then broke. Several months later connect it up. First, reset your Nest thermostat’s community settings through navigating to Settings > Reset > Community. This led to it just trying to connect to the 5G network and never succeeding. Check your thermostat screen. Reconnected tablets (both iPad and android based) along with Roku streaming devices without issue. Sometimes when they don’t a simple forced (at the thermostat) reconnect works, often not and have to do it twice to get it to re-connect. Hope you get your devices friendly again! You’re welcome! If that’s true, this bug will hopefully be fixed soon, making this post irrelevant. This piece explains how to troubleshoot and fix, when a Honeywell thermostat won’t connect to WiFi, as we’ve seen on our Honeywell RTH9580WF internet thermostat, although this information applies about as well to Honeywell’s other wireless thermostats, including the RTH8580WF, VisionPRO TH8320WF, VisionPRO 8000, et al. 0. Then all of a sudden, in late October, the app said Nest was offline. Everything else I’ve ever owned was able to chose the speed it wanted and connect, but unfortunately the nest thermostat, at least my model, can see the 5G, but can only successfully connect to 2.4G. Thanks for the tip James! Sometimes not. Share. You may be able to position one of them in a room which overlooks the garden, provided it can connect to another node. I found this site with a Google search for Nest/w3, Your tip about the SSID worked for me. Connect Nest Thermostat to Hidden Wi-Fi If your Wi-Fi Network is hidden, have your Wi-Fi information handy before you start the setup: Network Name (SSID), Security Type and Password. We also have a netgear extender upstairs to have a better signal up there. Nest thermostat won’t connect to Wi-Fi? Just visit Google's Nest support page, select your country, and launch an online chat. Starting last fall, Google’s support forums have been lighting up with complaints about Nest thermostats that refuse to connect to Wi-Fi. After power cycling the router didn’t fix it, and because the model number is alphanumerically similar to another router on Nest’s Unsupported Routers list, he assumed it was the router’s fault and suggested I call Netgear support to figure it out. My Nest hasn’t had a single connection problem in the few years I’ve owned it, and all of sudden, OFFLINE. You can’t update Wi-Fi information with the Nest app. Too long winded, can you, “cut to the chase” and give us the shortened version? But until then, I hope it helps someone who can’t figure out why their new Nest Learning Thermostat connected to their router just fine until it updated itself! Thanks for such a nice post. After looking into the build it it shipped with thought id be safer to wait till the weather gets warmer. Fumbled with my phone for a while, and eventually had to get out of bed to go change the temperature :/. After that, the t-stat and the router seem to be fast friends forever. If the status light is green, the Heat Link will work correctly. Take care and God Bless! Good to hear! Select Settings; Turn the ring and select Reset; Select Network; Select Reset to confirm; Sign in to your Wi-Fi network; Press the thermostat ring to bring up the menu; Select Settings Not picking up any WiFi networks. Nothing on the router had changed, all other devices connected with no issue. If it streams smoothly, your Wi-Fi signal is adequate for a thermostat. Anyway, he promptly blamed my router again. For too long, the smart home hasn’t been very smart. After a couple months I bought a new WiFi Router and the Nest stopped connecting to my WiFi. Don't be too discouraged if you are having trouble connecting your T6 thermostat … I installed my Nest Learning Thermostat, then turned on the AC unit and furnace’s breakers. Still, for some reason this was the router’s fault, according to Nest Guy. I had used the same WiFi SSID and password and all other WiFi devices else connected OK. Thanks for the story. Typical causes for this type of failure to connect are listed next. It may or may not have been able to connect prior. It works now, even if no thanks to customer service and many more hours than budgeted were spent on install. A PCWorld contributor since 2014, Ben joined TechHive in 2019, where he covers smart home and home entertainment products. I’ll have to try changing it to include some numbers when I get home. Turns out it was an issue with my SSID. Its been working fine with the very same Netgear router I have for past 2 years but starting this May my nest suddenly started going offline time and again. I looked online and none of the hints I found worked. Make sure your Nest Cam is plugged in and hit “Continue” again. I dont know if it helps mine… but good crack.. Hi Kris, thank you for your post. That was my problem: a setting that worked for every other device, and even for the nest until it updates itself. Needless to say – Nest says either my router is blocking it or my ISP is blocking it. The “W2” error web page explained how my router may be blocking the Nest because it has MAC address filtering turned on. Nest connected, got the 7 digit code I needed, added to the app and we are back to normal. Select. Apparently the WEP key scheme I’ve used for wi-fi security for close to a decade is now incompatible with the Nest Learning Thermostat. If your Nest thermostat won’t connect to your Wi-Fi network and it’s running on software version 6.0 or later, a simple reset might do the trick.
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